Seller Guidelines

1. Getting Started as a Seller

Welcome to Marshoppy Online Stores! We are excited to partner with you. To ensure a smooth onboarding process, please make sure your store profile is completely filled out with accurate information. A professional store appearance builds trust with potential customers.

Requirements for Selling

• Valid business registration documents (if applicable).
• Clear and accurate contact information for customer support.
• A dedicated bank account for timely payouts.
• High-quality logo and store banner.

2. Product Listing Quality

Your product listings are your digital storefront. High-quality listings convert browsers into buyers. Please adhere to the following standards when creating products.

Image Guidelines

• Primary images must have a solid white background.
• Images should be high resolution (at least 800x800 pixels) to allow zoom functionality.
• Do not include watermarks, logos, or promotional text on the primary product image.
• Provide multiple angles and lifestyle images in the gallery.

Title and Description

• Keep titles clear, concise, and descriptive. Include the brand, model, and key features.
• Avoid keyword stuffing or misleading information in titles.
• Write detailed descriptions highlighting the benefits and specifications of the item.
• Use bullet points in your description to make it easy to read.

3. Order Fulfillment & Shipping

Fast and reliable shipping is crucial for customer satisfaction. Vendors must process and dispatch orders promptly to maintain a good seller rating.

• Processing Time: All orders must be processed and packed within 24-48 hours of receipt.
• Packaging: Use secure and appropriate packaging materials to prevent damage during transit.
• Tracking: Provide accurate tracking numbers immediately after dispatch.
• Cancellations: Avoid canceling orders due to being out of stock. Keep your inventory synced in real-time.

4. Customer Service & Communication

Excellent customer service leads to positive reviews and repeat business. You are expected to handle customer inquiries professionally and promptly.

• Respond to customer messages within 24 hours.
• Maintain a polite and professional tone at all times.
• Handle returns and refunds according to the platform's standard return policy.
• Do not redirect customers to complete transactions outside of Marshoppy Online Stores.

5. Prohibited Items

To maintain a safe marketplace for all users, certain items are strictly prohibited from being sold on our platform.

• Counterfeit or unauthorized replica goods.
• Illegal substances, drugs, and related paraphernalia.
• Weapons, firearms, and explosives.
• Items that promote hate speech, violence, or discrimination.
• Adult content and sexually explicit materials.