Returns Policy
  • We want you to shop with confidence at Marshoppy Online Stores.

    If you are not satisfied with your order, you can request a return within 7 days of receiving your item.

    Return Conditions

    To qualify for a return:

    • The item must be unused and in original condition

    • Original tags, packaging, and accessories must be included

    • Proof of purchase or order confirmation is required

    Refund Timeline

    After receiving and inspecting the returned product, refunds are usually processed within 5–10 business days.

    Damaged or Incorrect Items

    If you receive a damaged, defective, or incorrect product, please contact us immediately with photos of the item and packaging for quick assistance.

    Contact Support

    Our customer support team is always available to help with return-related queries and concerns.

Exchange Policy

At Marshoppy Online Stores, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, you may request an exchange within 7 days of delivery.

Exchange Eligibility

Products are eligible for exchange if:

  • The item received is damaged, defective, or incorrect

  • The product is unused and in its original packaging

  • Original tags, accessories, and invoice are included

Exchange Process

Once your request is approved, our team will arrange the replacement based on product availability.

Non-Exchangeable Items

The following items cannot be exchanged:

  • Used or damaged products caused by customer handling

  • Customized or personalized products

  • Digital products or gift cards

Need Assistance?

For exchange-related support, please contact our customer service team with your order details and product images.

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